Configuring your email client to read emails from 'Role Accounts'

A role account is an computer/email account that is assigned to a particular role (eg, helpdesk or information), rather than to a particular person. Staff who have access to role accounts can configure their email client (eg Mozilla Thunderbird) to read BOTH their staff email and their role account email in the same profile.

The following guides use the role account medinfo which has the email address information@med.monash.edu.au as examples.

Substitute your role account or secondary account username where you see medinfo, and substitute your role account or secondary account's email address where you see information@med.monash.edu.au.

1. Open your Thunderbird email client and click on "Tools". In the menu that opens, click "Account Settings".
   
2. In the window that opens, click "Add Account"
   
3. This will bring up the Account Wizard.
   Select "Email account" and click "Next >"
   
4. Type in your indentity details. For example:
   Your name: Medicine Information
   Email Address: information@med.monash.edu.au
   Then click "Next>"
   
5. Type in your mail server settings as follows:
   Tick IMAP
   Incoming mail Server: mail.monash.edu.au
   Then click "Next >"
   
6. Type in your user name. This will be the name of the role account. For example:
   User name: medinfo
   Then click "Next >"
   
7. Type in your account name. This will be the name to refer to this account. For example:
   Account name: medinfo
   or
   Account name: information@med.monash.edu.au (Both examples are valid, as this can be anything you want)
   Then click "Next >"
   
8. Confirm information. If there is a mistake, use the "< Back" button to correct. Otherwise, click "Finish"
   
9. Your mail client will then have two accounts: your personal account (which will be the top account) and then the role account below it.
   

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