Technology Services Group - Southern Regional
About Us
The demand for computing professionals at Southern Clinical School became apparent with the introduction of the information technology revolution, which took place at around 1993. Working practices for staff changed, and more emphasis was placed on using information technology to support core university business. A high level of demand, brought about by the shift in working practices meant that a local team of professionals was required to support and manage the current information infrastructure, both then and into the future. Based on the current growth trends at the time, it was apparent that local support was required and hence the Network Services team was born.
The team now supports some ~1000 users across 10 University departments, and a further 10 hospital departments, with University staff employed within them. Technology Services Group - Southern Regional operates on a service based cost recovered model. It has provisioned SLA agreements with its clients and Premium SLA agreements with Jean Hailes Foundation and Prince Henrys Institute.
As the demand for technology has increased the team has gradually grown over the years. The environment is very dynamic and new skills are constantly being learnt as new technologies are applied.
The team members are a highly trained group of Information Technology professionals who are committed to quality service in a rapid fast changing environment.
The latest University standards, policies and procedures are employed in order to maintain a high level of quality control and governance. The future alignment of Information Technology is maintained though constant feedback, and enhanced by business process management, to provide our clients with world best IT practice methodologies.
The Team
Michael Oldfield - IT Manager
Mike is currently responsible for Information Technology Management within the Southern Clinical School.
Duties include setting strategic direction and agreements, forming alliances with key partners, and providing the organization with innovation and leadership.
Mike leads a core team of dedicated IT professionals (Technology Services Group - Southern Regional), who are responsible for providing information solutions for ~1000 clients.
He holds many IT industry standard qualifications and has also attained business management qualifications
Junaid Qamar - Service Delivery Manager
Junaid joined TSG-SR team in July 2002 as Deputy Network Manger.
He has been working in the IT health industry for the last five and a half years.
Before joining TSG-SR he worked for a private Radiology/Medical Imaging group and was responsible for managing their IT/Network operations.
His major assignments involved the large scale interconnection of remote sites via WAN links, streamlining and standardising of desktop environment (SOE) and implementation of Teleradiology solutions for Radiologists and radiography technicians.
Junaid has a Masters of Digital Communications from Monash University and a Bachelor of Computer Science from FAST-NU.
Jamal Hassouneh - Systems Support Specialist
Joined the TSG-SR team in February 2003 as a Computer Support Officer.
Jamal graduated from Montpellier University-France in electronics technology. He has been in the IT field for 15 years, and in 1999 participated in upgrading the network services system in Abu Dhabi Municipality (about 3000 users).
Jamal has a diploma in Information Technology Software development, wide knowledge of Microsoft environment.
Kristian Goree - Systems Administrator / Web Administrator
Kristian joined the TSG-SR team in July 2003 as a Computer Systems Officer/Administrator.
He has been with Monash University for eleven years within the Faculty of Business and Economics most recently as Network Manager for the Centre of Health Program Evaluation.
Prior to joining Monash, he was installing point of sales systems and training staff both interstate and overseas. Kristian has been in the IT industry for fourteen years.
Kristian has a Diploma in Business Computer Programming and has recently become an Apple Certified Support Professional
Mark Ruberto - Systems Support Specialist
Mark joined the TSG-SR team in July 2006 as a Computer Support Officer.
Prior to working at Monash Mark was running his own business while studying, installing and maintaining networks and computers for small businesses and home users.
Mark has a dual diploma in Networking and Internetworking, that was completed in 2006.
|
