eSolutions-MMC
About Us
The demand for computing professionals at Southern Clinical School became apparent with the introduction of the information technology revolution, which took place at around 1993. Working practices for staff changed, and more emphasis was placed on using information technology to support core university business. A high level of demand, brought about by the shift in working practices meant that a local team of professionals was required to support and manage the current information infrastructure, both then and into the future. Based on the current growth trends at the time, it was apparent that local support was required and hence the Network Services team was born.
The team now supports some ~1000 users across 10 University departments, and a further 10 hospital departments, with University staff employed within them.
As the demand for technology has increased the team has gradually grown over the years. The environment is very dynamic and new skills are constantly being learnt as new technologies are applied.
The team members are a highly trained group of Information Technology professionals who are committed to quality service in a rapid fast changing environment.
The latest University standards, policies and procedures are employed in order to maintain a high level of quality control and governance. The future alignment of Information Technology is maintained though constant feedback, and enhanced by business process management, to provide our clients with world best IT practice methodologies.
The Team
Kristian Goree - Service Centre Team Leader
Kristian joined the eSolutions-MMC team in July 2003 and is now the Service Centre Team Leader for the Monash Medical Centre precinct.
He has been with Monash University for thirteen years, prior to joining TSG he was within the Faculty of Business and Economics as Network Manager for the Centre of Health Program Evaluation.
Prior to joining Monash, he was installing point of sales systems and training staff both interstate and overseas.
Kristian has a Advanced Diploma in Business Management and is an Apple Certified Support Professional
Jamal Hassouneh - Senior Support Officer
Joined the eSolutions-MMC team in 2003 as a Computer Support Officer.
Jamal graduated from Montpellier University-France in electronics technology. He has been in the IT field for 15 years, and in 1999 participated in upgrading the network services system in Abu Dhabi Municipality (about 3000 users).
Jamal has a diploma in Information Technology Software development, wide knowledge of Microsoft environment.
Mark Ruberto - Senior Support Officer
Mark joined the eSolutions-MMC team in 2006 as a Computer Support Officer.
Prior to working at Monash Mark was running his own business while studying, installing and maintaining networks and computers for small businesses and home users.
Mark has a dual diploma in Networking and Internetworking, that was completed in 2006.
Leo Li - Support Officer
Leo joined the eSolutions-MMC team in 2010 as a Computer Support Officer.
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