Faculty Grievance Procedures

The university has formal grievance or appeal procedures in the areas of exclusion, discipline and sex-based harassment that are separate from the academic and administrative grievance process.

Complaints from students in relation to academic and administrative matters are managed within the framework of the University Academic and Administrative Complaints and Grievances Policy.

Informal resolution

In the first instance, it is expected that students of the faculty will attempt to resolve a complaint with the staff member concerned confidentially.  This is considered the commencement of the informal process.

If the complaint is not resolved at this stage in the process or it is considered one of bias on the part of the staff member concerned, the student may direct the complaint to the next appropriate level, e.g. chief examiner, unit leader, relevant administrative officer or head of the appropriate area.

For academic issues contact:

Step 1—lecturer/assistant lecturer
Step 2—unit coordinator/chief examiner
Step 3—course convener
Step 4—Head of school/department

For administrative issues contact:

Step 1 – course administrator/student services officer on your home campus
Step 2 – Manager of school/department student services office on your home campus

Any student who has a difficulty may also wish to discuss the matter confidentially with a member of the university student rights office, counselling or health services or an officer of the appropriate student association.  

Formal Resolution

If the complaint is not resolved, the student may make a written request for resolution of the matter to the Faculty of Medicine, Nursing and Health Sciences grievance officer. The matter is now considered a grievance.

The dean's nominee charged with dealing with such matters is the Faculty of Medicine, Nursing and Health Sciences student Grievance Officer. The student grievance officer may be contacted via email at Student.Grievances@med.monash.edu.au either for advice or as a facilitator to resolve issues of concern.

Formal grievances can only be actioned if the student has provided their full name, student ID and contact details.

For full details, refer to the University Complaints and Grievances of Coursework Students Procedures.